FAQ

Why doesn't the customise tool accept my size?

Our fabric bolts are 280 cm or 300 cm wide (cotton sateen 305 cm). Therefore we are not able to produce any size. We strive for the best products and the most beautiful result with as less seams as possible. 

How to measure?

Read our measuring guide on how to measure for a product.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates and offers can be found here.

What are your shipping charges?

Shipping charges will be automatically displayed in the shopping cart. For rates click here.

What are your processing and delivery times?

All orders are custom made. Processing times are approximately 10-15 business days (2 to 3 weeks). For rush orders, please contact us. For more information on shipping costs and delivery times, please click here.

Update 15/3/2020: All orders are processed and delivered as usual.

Why don't you accept returns?

Each order is made to the customer's specifications (size and colour) and therefore non returnable.

Is it possible to purchase additional items?

Additional items are available in combination with each duvet cover or sheet set. It is possible to add a fitted sheet or extra pillowcases to your order.


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