Order & Payment

Payment Methods

You can shop at custom-bedding.com with confidence. We accept the following secure payments:

Credit & Debit cards (Visa, MasterCard, AmEx, Maestro, CartaSi, Cartes Bancaires), PayPal, Sofort, Bancontact, Sepa (bank transfer), iDeal, Bank Transfer and Apple Pay (where available).

Product descriptions

Whilst it is our intention to keep our website error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order, we will contact you prior to accepting your order. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as canceled.

When is my order charged?

Your order is charged within one business day after it was placed. The reason we charge you before starting the manufacturing process, is that all our products are custom made according to your specifications. A confirmation email of your order and payment will be sent to you. Please check the confirmation email for accuracy and notify us immediately if there are any errors.

You should keep a copy of this email which also contains your order number.

Commitment

Once you place your order and full payment is made, you agree that you are not entitled to withdraw or modify your commitment made for the purchase of any goods from this website for any reason, including without limitation, due to any delay (up to 10 days) in delivery. Your contract with Aletta Smit homeware or custom-bedding.com only comes into existence when you have received a confirmation email that it has accepted your order and receipt of your payment has been confirmed. It is the buyer's responsibility upon placing an order to check his/her mailbox (inbox as well as spam/junk folders) for the forementioned confirmation email and to notify us within 24 hours when it has not been received. 

The order confirmation email contains the details of your order. Check them for accuracy and notify us immediately if there are any errors. All items in our webshop are made to order, according to your specifications and therefore we will not generally allow returns or exchange. Please read our Return Policy for more information. 

The foregoing does not affect your statutory rights

Pricing and Taxes

Greek national law requires Aletta Smit Homeware to collect sales tax on all orders. All prices displayed on this web site include 24% VAT, excluding shipping costs and handling fees. Recipients from outside the E.U. are responsible for payment of applicable duties, taxes and other fees imposed by the international destination country on any goods acquired or ordered from our web site.

All items are subject to availability. Prices may change at any time. 

Minors

If you are a minor, you can use our website only under the supervision of your parents or guardians.

Fraud

All orders are screened for fraud and we reserve the right to reject any order with a high risk fraud score, or that we deem high risk for fraud.

Accuracy

While we attempt to provide accurate information on this website, we do not warrant that merchandise descriptions or other content on this website is accurate, complete, reliable, current or error free.

All descriptions included within this website are provided in good faith.

Product Availability

At times, items on our website may become temporarily or permanently unavailable. When an item displayed on our website is no longer available, we will take reasonable steps to remove that item from our website or indicate that it is no longer available. If you cannot locate an item or have questions about any item you saw on our website, please contact us.


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